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AERODROMES

ACI - Developing a Customer Service Culture at Airports: Measuring and Benchmarking the Results

Course content

  • Best practice approach to managing service quality, airport-wide brand and service standards
  • Raising internal and external customer service awareness including PRM needs
  • Defining customer satisfaction and selecting the right benchmarks
  • Setting customer satisfaction goals using reward and recognition programs
  • Survey design and methodology and analysing and presenting results
  • Approaches to engaging, energizing, and motivating airport employees and airport partners
  • Developing performance management programs and communications plan
Duration:
5 days
Price per participant:
2,460.00 EUR

Scheduled dates

None, request by mail

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AERODROMES courses
AERODROMES
AIR OPERATIONS courses
AIR OPERATIONS
AVIATION SECURITY courses
AVIATION SECURITY
CONTINUING AIRWORTHINESS courses
CONTINUING AIRWORTHINESS
DANGEROUS GOODS courses
DANGEROUS GOODS
Default Migration Category courses
Default Migration Category
DRONES courses
DRONES
ENVIRONMENT courses
ENVIRONMENT
FACILITATION courses
FACILITATION
GROUND OPERATIONS courses
GROUND OPERATIONS
INITIAL AIRWORTHINESS courses
INITIAL AIRWORTHINESS
LAW AND POLICY courses
LAW AND POLICY
MANAGEMENT courses
MANAGEMENT
OVERSIGHT AND INVESTIGATION courses
OVERSIGHT AND INVESTIGATION
SEARCH AND RESCUE courses
SEARCH AND RESCUE
TRAINING COMPETENCY DEVELOPMENT courses
TRAINING COMPETENCY DEVELOPMENT