Assisted Travel (PRM Assistance) Managers Course
Course content
1. Legal requirements, Guidelines and Best practices in support of PRM assistance;
a. Legal requirements according to EC1107/2006, Interpretative guidelines EC1107/2006:
b. Application of ECAC DOC 30 Part 1, Section 5.
c. Impact of USA Air Access Act on EU PRM assistance operations
d. IATA GHM, Resolution 700, Assistance Manual
e. ICAO Annex 9
2. Demographics and statistics of existing and potential growth of customers who require assistance
3. Analysis of ECAC DOC 30, Part 1, Section 5, Annex 5-L containing airport and airline assessment matrix to be used by National Enforcement Bodies (NEBs);
4. Insights in ACI Airports and Persons with Disabilities Handbook 2018;
5. Disability awareness (as prescribed in ECAC Doc 30, Part 1, Section 5, Annex 5-G);
6. Communication with Persons with Reduced Mobility and Persons with Disabilities;
7. Understanding the air travel journey from the perspective of a Person with Reduced Mobility;
8. Health and safety requirements of PRM assistance provider (e.g. lifting of passengers, blind guidance)
9. Service provision quality monitoring methods, customer satisfaction measurements in place
10. Effective collaboration with other stakeholders providing PRM assistance services.
Course prerequisites
An understanding of PRM services, activities and responsibilities.
Scheduled dates
None, request by mail