Quality Management - Principles & Practice in an Aviation Environment
Course content
Most regulations require an effective Management System and compliance monitoring process under the supervision of a Compliance Monitoring Manager that provides adequate feedback to the Accountable Manager. As such, this course aims to provide a comprehensive understanding of quality management as an integral part of a regulatory-required Management System together with a compliance monitoring programme to facilitate a fully effective process supporting the achievement of regulatory, operational and business objectives.
The course is highly participative and promotes 'best practice' process management and auditing approaches.
Subjects addressed will include the following:
- Basic principles of Quality, Quality Management, Quality
- Control and Assurance
- Process-based Management Systems
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The role of the Accountable Manager in relation to the QMS
- The relationship between Quality & Safety Management systems
- Understanding the regulations in relation to Quality Management
- Developing & implementing a QMS in support of business aims & objectives and in response to regulations
- Regulatory responsibilities of the Quality Manager
- Business requirement of the quality management function
- Process Design, Management & Improvement
- Supplier / Contractor Management
- Quality Planning
- Quality Improvement techniques
- Fundamental principles of auditing and Audit Management
- Relative responsibilities of those managing and undertaking audits together with those subject to auditing activity who will need to consider and implement effective corrective action
- Auditor competency and development
- Effective correction, corrective action, audit follow up and close-out mechanisms
- The role of the Accountable Manager in steering the audit process and ensuring adequate response to audit findings
- Interactive trainer-led discussions on quality management and auditing problems & solutions
Course prerequisites
A background in an aviation operations regulatory environment. No previous experience of quality management and auditing is necessary.
Participants are kindly requested to bring a laptop to the course to access course material which will only be provided in electronic format.
Scheduled dates
None, request by mail