Fast Track Programme Human Factors CRM, Just Culture
Course content
Human Error and Reliability - Types of error - Human factor mishap sequence - Error chain - Error prevention & detection (Threat and error management) - Company safety culture, SOPs, & organizational factors;
Stress - Rational vs. automatic thought processes - Acute stress responses - Delayed responses under stress - Stress and overall performance - Stress and task complexity - Zones of stress tolerance - Workload and task allocation - Fatigue and subtle pilot incapacitation
Situational Awareness - Developing a mental model (Individual & Shared) - Information processing steps (Detection, Processing, Action) - Complacency - Risk management - Components of situational awareness - Clues to the loss of situational awareness - Automation management
Decision Making - Skill based decisions (Habit patterns for routine situations)) - Rule based decisions (Training for familiar problems) - Knowledge based decisions (Dealing with novel situations)
Effective Communications - Inquiry, advocacy, and assertiveness - Conflict resolution - Feedback & critique
Leadership, Team Behavior, & Synergy - Teamwork and synergy - Designated leadership - Functional leadership
Participants receive a comprehensive syllabus which includes hand outs of the presentations and additional human factors materials for further study or reference.
Participants are encouraged to bring their own examples if they would like to discuss these examples with the group.
For the Just Culture the following subjects will be addressed:
- What is Safety?
- Human Information Processing
- Human Error
- Cultures in Organisations
- Reporting Systems
- No Blame Culture
- Acceptable and Non Acceptable Behaviour
- Trust
- Assessing and measuring Just Culture
- Maintaining Just Culture
Attendees receive a comprehensive syllabus which includes hand outs of the presentations and additional human factors materials for further study or reference.
Course prerequisites
A basic understanding of the subjects addressed in the training course is recommended but not required.
Participants are kindly requested to bring a laptop to the course to access training course material which will only be provided in electronic format.
Training course delivery will be in the English Language.
Scheduled dates
None, request by mail