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MANAGEMENT

ICAO TRAINAIR PLUS - Supervising Airport Teams to Deliver Great Customer Service

Course content

The following topics will be covered:

  • Customer service theories
  • Handling difficult customers
  • Coaching as a leadership style
  • Developing a positive team culture

Course prerequisites

PLEASE NOTE: It is ALWAYS a requirement for trainees to bring laptops to ICAO courses. They must have a functioning MS Office and accept USB connection. 

Duration:
5 days
Price per participant:
1,975.00 EUR

Scheduled dates

None, request by mail

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AERODROMES courses
AERODROMES
AIR OPERATIONS courses
AIR OPERATIONS
AVIATION SECURITY courses
AVIATION SECURITY
CONTINUING AIRWORTHINESS courses
CONTINUING AIRWORTHINESS
DANGEROUS GOODS courses
DANGEROUS GOODS
Default Migration Category courses
Default Migration Category
DRONES courses
DRONES
ENVIRONMENT courses
ENVIRONMENT
FACILITATION courses
FACILITATION
GROUND OPERATIONS courses
GROUND OPERATIONS
INITIAL AIRWORTHINESS courses
INITIAL AIRWORTHINESS
LAW AND POLICY courses
LAW AND POLICY
MANAGEMENT courses
MANAGEMENT
OVERSIGHT AND INVESTIGATION courses
OVERSIGHT AND INVESTIGATION
SEARCH AND RESCUE courses
SEARCH AND RESCUE
TRAINING COMPETENCY DEVELOPMENT courses
TRAINING COMPETENCY DEVELOPMENT